Return Policy

If you have any issues with your sandals:

Reach out to Us

Toetem Sandals are HandMade-to-Order and customizable in thousands of variations. They are also made to last - dependability and durability are at the core of the design and materials. Footwear sizing can be a fickle thing, so we offer PRINT-OFF TEMPLATES to find the correct size before purchasing.

To Cancel an Order: You must do so within 24hrs after placing the order - if cancellation is requested after 24hrs, the below return policy applies.
Orders paid in BTC or ETH that require a refund of any kind will be handled on an individual basis.
Due to the customized, made-to-order nature of our products, we have a firm return and exchange policy outlined below:

BlackBear 2.0

Returns or Exchanges will be accepted within 30 days of purchase date if your sandals meet all of the following criteria*: (1) brand new and unworn (2) returned in original shipping/packaging or equivalent with a note including order number (3) customer covers return shipping costs (4)  Send us an email at with Subject "Return Order#_____" to notify us of your return, along with your Name & Reason for Return, and we will provide you with a shipping address. 

Returns are not accepted for the following products: Shirts, Stickers, Individual Components (side-posts, straps, soles, MetaStraps), Limited Editions, Sandals with Limited Edition Straps, ALL Models with “Custom” in the Title, and Outlet/Clearance Sandals.
*if we receive your sandals and they do not meet the criteria listed, we will attempt to contact you to arrange the sandals to be shipped back to you as outlined.  If you are unsure if your sandals meet our criteria, include pictures of your sandals in your email so that we can evaluate condition. If the leather shows signs of wear, we will not accept a return. Any sandals returned to us that do not follow our return policy will be shipped back to you at your cost.