Return Policy

If you have any issues with your sandals, reach out to us via social media or email. We will work with you so that you can enjoy your Toetem's to the fullest extent! 

info@toetemsandals.com

Toetem Sandals are HandMade and customizable in thousands of variations. They are also made to last - dependability and durability are at the core of the design and materials. Footwear sizing can be a fickle thing, so we offer print-off templates so that you can find the correct size before purchasing. Due to the customized, made-to-order nature of our products (these sandals are truly crafted for you personally), we have a firm return policy outlined below:

Coyote & JackRabbit: Returns will be accepted within 30 days of purchase date with a $25 restocking fee if your sandals meet all of the following criteria*: (1) brand new and unworn (2) returned in original shipping/packaging or equivalent (3) customer covers return shipping costs (4) Send us an email at info@toetemsandals.com with Subject "Return Order#_____" to notify us of your return, along with your Name & Reason for Return, and we will provide you with a shipping address.

ALPHA: Returns will be accepted within 30 days of purchase date with a $35 restocking fee  if your sandals meet all of the following criteria*: (1) brand new and unworn (2) returned in original shipping/packaging or equivalent (3) customer covers return shipping costs (4)  Send us an email at info@toetemsandals.com with Subject "Return Order#_____" to notify us of your return, along with your Name & Reason for Return, and we will provide you with a shipping address. 

Returns are not accepted for the following custom products: Limited Editions, Sandals with Limited Edition Straps, ALL Models with “Custom” in the Title, Wanderer Sandals, CragHeathen Sandals, MetaStraps. These items are made one-of-a-kind for you specifically.
*if we receive your sandals and they do not meet the criteria listed, we will attempt to contact you to arrange the sandals to be shipped back to you as outlined. If you are unsure if your sandals meet our criteria, include pictures of your sandals in your email so that we can evaluate condition. If the leather shows any sign of wear, we will not accept a return. Any sandals returned to us that do not follow our return policy will be shipped back to you at your cost