Return Policy

Our primary goal is to make you and your feet happy! If you have any issues with your sandals:

Reach out to Us


Toetem Sandals are HandMade-to-Order and customizable in thousands of variations. They are also made to last - dependability and durability are at the core of the design and materials. Footwear sizing can be a fickle thing, so we offer PRINT-OFF TEMPLATES to find the correct size before purchasing.

To Cancel an Order: You must do so within 24hrs after placing the order - if cancellation is requested after 24hrs, the below return policy applies.
Orders paid in BTC or ETH that require a refund of any kind will be handled on an individual basis.
Due to the customized, made-to-order nature of our products, we have a firm return and exchange policy outlined below:


JackRabbit Vibe and Vibe Hemp | Coyote Regular and Hemp

Returns or Exchanges will be accepted within 30 days of purchase date, Returns will incur a $15 restocking fee if your sandals meet all of the following criteria*: (1) brand new and unworn (2) returned in original shipping/packaging or equivalent  with a note including order number (3) customer covers return shipping costs (4) Send us an email at info@toetemsandals.com with Subject "Return Order#_____" to notify us of your return, along with your Name & Reason for Return, and we will provide you with a shipping address.

BlackBear Hemp | Coyote Earth and Leather | JackRabbit Hemp and Earth and Leather

Returns or Exchanges will be accepted within 30 days of purchase date, Returns will incur a $20 restocking fee if your sandals meet all of the following criteria*: (1) brand new and unworn (2) returned in original shipping/packaging or equivalent  with a note including order number (3) customer covers return shipping costs (4)  Send us an email at info@toetemsandals.com with Subject "Return Order#_____" to notify us of your return, along with your Name & Reason for Return, and we will provide you with a shipping address. 

BlackBear ALPHA | Coyote ALPHA | JackRabbit ALPHA

Returns or Exchanges will be accepted within 30 days of purchase date, Returns will incur a $25 restocking fee if your sandals meet all of the following criteria*: (1) brand new and unworn (2) returned in original shipping/packaging or equivalent with a note including order number (3) customer covers return shipping costs (4)  Send us an email at info@toetemsandals.com with Subject "Return Order#_____" to notify us of your return, along with your Name & Reason for Return, and we will provide you with a shipping address. 

Returns are not accepted for the following products: Shirts, Stickers, Individual Components (side-posts, straps, MetaStraps), Limited Editions, Sandals with Limited Edition Straps, ALL Models with “Custom” in the Title, and Outlet Sandals. Standalone Soles are handled on an individual basis - contact us.
*if we receive your sandals and they do not meet the criteria listed, we will attempt to contact you to arrange the sandals to be shipped back to you as outlined.  If you are unsure if your sandals meet our criteria, include pictures of your sandals in your email so that we can evaluate condition. If the leather shows signs of wear, we will not accept a return. Any sandals returned to us that do not follow our return policy will be shipped back to you at your cost.